The Company has put in place complaint-making and whistle-blowing channels, covering complaint filing, verification, and summary of findings, together with protection of the complainants and related parties. The purpose is to handle complaints, comments, or suggestions from stakeholders that are affected or potentially affected by the Company’s business or conduct of its directors, executives, or employees resulting from law-breaking or violation of the code of conduct, as well as any alleged acts of corruption. The scope of complaint and whistle-blowing are breaches of as well as acts of non-compliance with the applicable laws or official regulations, and the Principles of Corporate Governance together with the Company’s Code of Conduct and rules and regulations, and alleged acts of corruption – all of which have the primary objective of acquiring personal gains or various benefits for others in an unlawful manner - such as, acts of fraudulence or embezzlement.
Should any persons come across any such situations or wrongful acts by others, relevant information; they can submit complaints through the available channel of communications for “whistle blowing". As such, the informants can choose whether or not to disclose their identity they believe that, by doing so, they might be in danger; however if they choose to disclose their identity the Company will be able to more effectively undertake the investigation and also to report back to the informant any true facts or the true situation. Upon receiving the complaint/information, the Company will proceed as deemed appropriate or forward the report to responsible person or involved party through taking into consideration the independence in pursuing the incident based on the facts, issues or complaint received. This is in order to complete the investigation process in a comprehensive, correct and equitable manner for all involved parties with full transparency as well as to be able to monitor any associated progress so as to be sure that the complaint has been dealt with in an appropriate and full effective manner.
Complaint-Making and Whistle Blowing Channels
Head of Internal Audit
Siam Makro Public Company Limited
1468 Phatthanakan Road, Suan Luang Sub District, Suan Luang District Bangkok 10250
0 2067 9300 (Monday - Friday 8.00 H. - 18.00 H.)
Complaint about Good and Services Form
Protection of Complainants, Whistle-Blowers, and Related Parties
Complainants or whistle-blowers are to be suitably and fairly protected by the Company, which implies no change in job titles, job nature, workplaces, job relief, threats, job harassment, dismissal, or unfair acts. The Company will keep their complaints confidential and not disclose them to unrelated parties unless required by law.
Those persons who receive the relevant report or complaint and confidential information are required to maintain total confidentiality of the incident as well as to not disclose any such facts to others unless specifically required to do so by law. If any relevant information is intentionally disclosed/leaked to others, then the Company will take full disciplinary action in accordance with the Company’s rules and regulations as well as take further legal proceeding – as applicable and required.
Improperly or Falsely Reporting or Information with the Intent of Causing Damage to Others.
If the reported information is proved to be false due to deliberate distortion or false accusation, those reporting it have violated the Company’s code of conduct, for which punishment is to follow Company’s regulations or letters of the law, or both.